Privacy Policy

1. Introduction

Mile High TruLight LLC respects your privacy and is committed to protecting your personal information.

2. Information We Collect

Personal Information

• Name, email address, phone number, physical address
• Payment information when applicable
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)
• Records of inquiries, appointments, service history, and feedback

Automatically Collected Information

• IP address, browser type, device information
• Pages visited and website usage patterns
• Cookies and similar technologies

3. How We Use Your Information

• Provide and improve our services
• Respond to inquiries and quote requests
• Send marketing communications with your consent
• Send SMS messages only with your explicit opt-in
• Improve our website and user experience
• Comply with legal obligations
• Prevent fraud and ensure security

4. SMS/Text Messaging

If you opt in to receive SMS messages from us, we will use your phone number to send marketing messages, appointment reminders, and service updates. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP. Your consent to receive SMS is not a condition of purchase. See our SMS Terms & Conditions for more details.

We maintain timestamped records of all opt-in actions, and all opt-out requests are processed within 24 hours. We comply with the Telephone Consumer Protection Act (TCPA).

5. Information Sharing

We do not sell your personal information to third parties. We may share information with:

• Service providers who assist our operations (e.g., payment processing, scheduling), and SMS aggregators solely to deliver messages you've consented to receive.
• Legal requirements, such as valid law enforcement requests or court orders.
• Business transfers, such as a merger, acquisition, or sale of assets.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

6. Cookies and Tracking

We use cookies and similar technologies to analyze site traffic, remember your preferences, and improve website functionality. You can control cookies through your browser settings; disabling them may limit some features.

7. Data Security

We use reasonable safeguards including encryption in transit and at rest, access controls, and regular security reviews. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We keep personal information only as long as needed to provide our services, maintain consent records, and meet legal, accounting, or reporting requirements, then securely delete it.

9. Your Rights

• Access, correct, or delete your personal information
• Opt out of marketing emails via "unsubscribe" and SMS by replying STOP
• Withdraw consent at any time for future communications

10. Children's Privacy

Our services are not intended for individuals under the age of 18. You must be 18 years of age or older to use our services or opt in to SMS.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

12. Changes to This Policy

We may update this policy periodically. The latest version will always be posted here with its "Last Updated" date. For significant changes, we will notify you by email or a notice on our website.

13. Mobile Data Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer experience, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

14. Contact Us

If you have questions about this Privacy Policy, contact us using the details below.